“The environment – social, commercial, natural – in which we operate changes over time and as we interact with it.

Our knowledge of that complex environment is necessarily piecemeal and imperfect.”

Source: John Kay, Obliquity

“Effective decision makers are distinguished not so much by the superior extent of their knowledge as by their recognition of its limitations.

Problem solving is iterative and adaptive, rather than direct.

The most complex systems come into being, and function, without anyone having knowledge of the whole.”

Listen more, talk less, and be decisive when the time counts.

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